Returns and Refund Policy

South Africa Only

Tool Traders welcomes any returns that fall under the following circumstances:

• In case of a faulty or damaged product, Tool Traders and suppliers reserve the right to inspect the item initially. The product must also have been used according to the manufacturer's instructions.

• If you have received an incorrect product in your delivery.

• If you wish to return an incomplete order.

• Return logged via email to info@tooltraders.co.za within 30 days of delivery or collection. After 30 days, Products can only be returned, within 6 months, if they are defective and don’t fall under the following list of products:

-All Liquids and Lubrication

A handling fee of up to 10% of the product's value may be charged on all refunds.

Please feel free to contact us if any of these conditions apply to your purchase. We may request personal information as well as any reasons you may have for the return. The collection and processing of your personal information will be done in accordance with our Privacy Policy.

Products that are covered by a warranty will be subject to the conditions of the warranty. We reserve the right to send Products for technical evaluation prior to any action taken about the defective Products.

If you change your mind about your purchase and the products are not defective, the undesired products may be returned to us at your cost for a refund or an exchange, provided that:

• You still have the original proof of purchase.

• The Product was not used in any way

• The Product is still in its original packaging

• The Product is in a good saleable condition

• The Product is not missing any parts or accessories

• Products that are cut to measure, specially ordered for you or any items customized to your requirements cannot be returned, unless these items are materially defective.

Preparing the product for return.

• We reserve the right to send Products for technical evaluation prior to any action taken about the defective Products.

• Package your products safely and securely for protection during transit.

• Clearly mark your return reference on the outside of the parcel (invoice number)
• Include all accessories and parts that were included with the product

All Products to be returned to

Tool Traders

218 Dykor Street Unit 4

Silverton

Pretoria

0184

Reimbursement:

• In the case of a refund, such refund will be processed as EFT, Provided that the initial payment has reflected in our account.