Refund and Return Policy

The refund and return policy is valid for 7 days after receipt and unfortunately no refund or exchange will be allowed after that. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns
To complete your return, we require a receipt or proof of purchase

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tooltraders.co.za and we will gladly assist.

Exchanges (if applicable)
We only replace items if they are defective or damaged